FAQs

How much are the delivery costs?

We work with bpost and apply their rates: €6.40 for delivery to your home in Belgium or to a relay point, i.e. €5.70 . Overseas delivery charges vary from country to country and are calculated at the time of placing your order.

 

What are the organic certifications of our clothes?

Our clothes are 100% organic.

Organic cotton is the only alternative that drastically limits the use of chemicals in favor of organic or natural fertilizers and pesticides.

This production technique also uses 25% less water than traditional cotton. All our textile products have the most demanding social and environmental labels.

All our articles are printed by us in our Brussels workshop. For the creation of this t-shirt we use the printing technique called flex / flocking.

All our textile products have the most demanding social and environmental labels:

 

Where and how are our clothes produced?

All our articles are printed by us in Brussels, at the time of your purchase. We use the following printing techniques: screen printing, screen printing or flex transfer and flocking (heat-sealed vinyls).

 

How to maintain your Clak clothes?

Our creations are 100% organic cotton. We advise you to wash them at 30° maximum and iron them inside out . Do not iron the printed surface! Machine drying is not recommended in order not to distort the printed logo.

 

What payment methods do you offer?

We accept payment by credit card: Visa or MasterCard .
We also accept payment by Bancontact .

 

Can I exchange my order?

Under the conditions provided for by Belgian law and in the context of distance selling, the buyer has a withdrawal period of 14 clear days from the delivery of his order, which will be refunded against return of the delivered products ( except personalized items).
The buyer must return the goods in their original condition to:

CLAK
Sterrenlaan 27
1700 Dilbeek
Belgium

Items will be refunded or exchanged directly provided that the items you return to us are not damaged.
The return of the goods is carried out at the buyer's expense. A padded envelope or small package is sufficient.

 

What are the delivery times ?

We print each piece by hand, so it may take 1-3 days to prepare your order, after payment is received. We will of course keep you informed if additional time is required for the order placed.

Your package is then sent by bpost . Depending on your place and country of residence, delivery can take up to 10 working days.

Do not hesitate to contact us if you have any special requests regarding delivery.